FAQ

Most commonly asked questions

Is shopping with Wild Rose Designs secure?

Yes completely. All payments are made via PayPal who handle all your card details, the only payment details we receive are your Name, email, and your address.

Where are you based and do you have a retail store I can visit?

Wild Rose Designs is based in Brighton Sussex, and as a small business we do not have a shop outlet here though we do attend many local Craft Fairs, details of which can be found on the events page. We try to ensure that all descriptions and photographs on this website convey as much information as possible. If you require more details about a particular item, please do not hesitate to contact us.

I wish to order a bespoke item, how long will it take?

If it is an existing design and the necessary fabrics and trims are in stock, then it should be ready within a week or two. But if you commission a special design or if materials need to be sourced and ordered in then it may take a little longer. Bulk orders, will of course take longer.

How do I know that you've received my order?

As soon as we've received your order we will send you confirmation by email, you will also get an email telling you when your order has been dispatched.

How will my order be delivered?

All orders are tissue wrapped and sent securely in either a jiffy bag or more commonly, a box, depending on size. There is free First Class Uk delivery on orders over £75, though more expensive items will be sent recorded delivery. If you require an item urgently you can opt to pay extra for Next Day Delivery.

What if I have a problem with my order?

In the unlikely event of any problem please contact us by phone or email and we will sort it out as quickly as we can. We like happy customers!

Why should I buy from Wild Rose Designs?

Buying from Wild Rose Designs means that you will receive an item that is totally original. It's handmade not mass produced and it will be made to a very high standard using quality materials. A lot of time and effort will have gone into both the production and the design. and you'll not be paying for the label!